updated December 26, 2015
As an artisan, Jeffrey knows the intense delight of collecting objects of artistic appreciation, he receives great joy from his craft and highly values his customers.
When you visit jeffreylevin.com, you entrust us to guide your experience of the Jeffrey Levin brand and products. We are committed to providing a seamless experience, with friendly service and strict attention to privacy and security. The following basic rules govern your use of our site. Please review the following practices and conditions of jeffreylevin.com:
By visiting and using this website, you accept the policies set forth. When you use this website, you are automatically agreeing that both your access to the site and your use of it are: subject to the terms and conditions in this legal notice, which may change at any time without notice; subject to all applicable laws; and undertaken at your own risk. If you do not agree to these terms, please do not use this site.
Jeffrey Levin shall not be liable for damages of any kind related to your use of or inability to access this website.
Please refer to this page frequently to review our current terms and conditions of use.
Your personal information and online credit card transactions are secure at jeffreylevin.com. We are committed to handling your personal information with high standards of information security and use Secure Socket Layering (SSL) encryption technology, an industry standard that ensures safe internet transmission of your data through a secure server.
What this means is that credit card purchases are safe on our website because all order information sent to www.jeffreylevin.com is encrypted and we protect your online transactions by using SSL technology. Information sent via the internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL enabled browser. Most browsers (Internet Explorer, Safari, Opera, etc.), version 3.x and later, support SSL. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information. We will never ask for sensitive information via email.
We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send promotions, new product previews, sale information, product updates, event invitations, etc. via US mail and/or electronically via email. If you do not wish to receive newsletter e-mails from Jeffrey Levin, you can opt out via www.jeffreylevin.com if you have already registered for an account and selected the newsletter option, simply unclick. Alternatively, you can click on the TrueRemove opt out link at the bottom of any e-mail communication sent by us. Please allow us 3 business days from when the request was received to complete the removal as some of our promotions may already have been in process before you submitted your request.
Jeffrey Levin uses non-personally identifiable information such as your IP address and the pages that you visit on our site to help diagnose problems with our site and servers, to administer our site, and to improve site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage trends. This information aids us in improving the site navigation, design and features.
We also use "cookies" to collect product and purchase information from the pages you access or visit. Cookies are bits of information that are automatically stored on your computer. They allow us to know when a previous jeffreylevin.com visitor has returned and reference shopping selections when ordering, but you should know that cookies do not contain any personally identifiable information such as your name, address, email address or any financial information. As part of our ongoing commitment to ensure that your shopping experience with the Website is protected, we will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.
Any use of our website for purposes other than personal and non-commercial, except when related to placing an order on our site, is strictly prohibited without the explicit written consent of jeffreylevin.com. You have permission to electronically copy and print hard copies of pages from this website or link to pages and post on social media sites solely for personal, non-commercial purposes related to placing an order, shopping on the website or sharing with friends. Unless we give you written permission in advance, any other use of this website is strictly prohibited.
By visiting this Website, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.
The following elements of this website are protected by United States and international copyright laws and are the property of Jeffrey Levin:
- All text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations, both individually and as they are compiled on the site;
- All software.
The trademarks or trade dress of Jeffrey Levin may not be used without our written permission. Trademarks or trade dress include the Jeffrey Levin collection names, collection logos, other logos, graphics, page headers, button icons, scripts and service names of Jeffrey Levin products, services, programs and those of our respective affiliates.
We aim to provide only accurate information on jeffreylevin.com. However, it is possible that errors can occur related to omissions, product information, pricing and availability. Jeffrey Levin cannot guarantee that the color of metals and stones or the handcrafted finish of an item will exactly match or reflect the colors shown on your screen. Jeffrey Levin reserves the right to make corrections to errors at any time, including after an order has been placed. We acknowledge that human and technological errors can be a hindrance and do sincerely apologize in advance for any inconvenience we could cause.
The majority of orders at Jeffrey Levin are custom made to our customers’ exact specifications and therefore can take two to four weeks delivery time. Handcrafted jewelry in comparison to computer-aided design and machine made design is very different. When a piece is handcrafted it is subject to unique perfection and therefore may have some variations in pieces. The finish is a worked method, will have its own uniqueness and may not match the product image on the website exactly.
Wrist diameter varies with every body type, womenswear vs menswear. A simple way to determine sizing for wristwear (bracelets and bangles) is take a string and wrap it around your wrist, just above the wristbone. Mark or cut the string, measure on a ruler and round up to the nearest 1/2 inch. Traditionally, wristwear is recommended to be 1/2 to 1 inch larger than your wrist. Any deviation is a personal choice. Most women order 7.5 inch wristwear and most men 8.25 inch.
Jeffrey Levin will accept items for exchange or credit only within 21 days from the date order is delivered to the customer, accompanied by a sales receipt. Custom, Special Order and Sales items will not be returnable. Items received as gifts (except Custom, Special Order and Sales items) may be exchanged. Item must be returned in new and resaleable condition. Exchanges will be subject to shipping charges. Once your return is processed, you will receive a credit by email. We cannot refund shipping charges on returned items.
To return or exchange an item, please email email@example.com or call 415.569.4383 Monday through Friday 9AM to 5PM Pacific for a Return Authorization number (RA#). A RA # must be obtained BEFORE returning any items. Please include your name, mailing address and RA# inside the package and make sure the RA# is written clearly on the outside of the package. Packages without a RA # will be refused delivery. For your security, please insure your item with a reputable courier (e.g., FedEx, UPS, USPS Parcel Post) for the value of your purchase and retain your receipt. Jeffrey Levin is not responsible for items damaged or lost in transit and claims must be filed with the courier used by the customer.
After receiving a RA#, please address your package as noted:
Jeffrey Levin Concierge
Sausalito, CA 94965
This policy does not apply to wholesale customers. If you are a wholesaler and have a question about returns, please see your Purchase Order form for policy information or call the Concierge.
We will repair any item purchased from jeffreylevin.com. Items purchased through other retailers must be returned for repair to the store where the item was purchased.
To send an item for repair, please email email firstname.lastname@example.org or call 415.569.4383 Monday through Friday 9AM to 5PM Pacific for a Return Authorization number (RA#). A RA # must be obtained BEFORE sending any items for repair. Please include your name, mailing address and RA# inside the package and make sure the RA# is written clearly on the outside of the package. Packages without a RA # will be refused delivery. For your security, please insure your item with a reputable courier (e.g., FedEx, UPS, USPS Parcel Post) for the value of your purchase and retain your receipt. Jeffrey Levin is not responsible for items damaged or lost in transit and claims must be filed with the courier used by the customer.
Repairs will be subject to shipping charges.
After receiving a RA#, please address your package as noted:
Jeffrey Levin Concierge
Sausalito, CA 94965
Sales tax is added to all orders shipped to California. Sales tax is not charged on shipments to gift recipients outside California.
Jeffrey Levin gift cards are not currently available, but will be in the near future. If you have a specific request about a gift purchase, we may be able to accommodate it on a case-by-case basis. Contact the concierge via email email@example.com or by phone at 415.569.4383 Monday through Friday, 9:00AM to 5:00PM Pacific to discuss your special order.
Gift cards may be redeemed only at jeffreylevin.com and are not redeemable for cash or credit except where required by law. Jeffrey Levin is not responsible for lost or stolen gift cards/codes.
Jeffrey Levin accepts VISA and MasterCard credit cards. We also accept ATM cards with a VISA or MasterCard logo. We accept company checks and money orders but will wait until funds have cleared before shipping the order. This usually takes 10 business days.
Credit Card Gift Card Users: Before placing an order with a Visa or Mastercard Gift Card, you must call and inform the credit card company that you wish to activate your card for online purchasing. You can find the toll free number on the back of your Gift Card. If you place an order without activating your Gift Card with credit card company, your order cannot be processed due to insufficient information (i.e. billing address), and funds may be temporarily held up to 4 business days.
We encourage you to order online for the fastest possible service, but please feel free to call in your order. Call us at 415.569.4383 Monday through Friday, 9:00AM to 5:00PM Pacific.
Contact the concierge via email firstname.lastname@example.org for a list of stores in your area.
Occasionally, you may receive promotional e-mails from us. If you do not wish to receive newsletter e-mails from Jeffrey Levin, you can opt out via your account on www.jeffreylevin.com if you have already registered for an account and selected the newsletter option, simply unclick. Alternatively, you can click on the TrueRemove opt out link at the bottom of any e-mail communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.